Last updated: November 2019
This policy tells you:
We’re strongly committed to keeping you and your family’s information safe. And to do this we design our services with your safety in mind. We also have people to look after your information security and privacy. At the same time, no service can be completely secure – if you have any concerns that your Fectar account or personal information has been put at risk, for example if someone could have found out your password, please get in touch straight away. Where we store your information: Some companies that provide services to us run their services from outside the European Economic Area. We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the EEA.
We’ll give details about why we need your personal information and how we’ll use it before you begin, unless it’s obvious.
a. Information that you give us
We might ask for your name and contact details, depending on what you’re doing. This could include information in a creation you share with us such as people’s names that appear in the creation.
b. Device information
Devices are lots of things like:
We automatically collect some technical information from these devices and web browsers even when you’re not signed in to a Fectar account.
This might include:
c. Information on your activities outside the Fectar when you talk about us
Like if you’ve mentioned us in a Twitter post, we’ll collect your Twitter handle. What if I have a Fectar account? When you register for a Fectar account, or update your details or settings we ask for some personal information, like your email address and age. We also collect information about how you use our services, like the articles you read and the spaces you watch.
When you give us any personal information we’ll let you know how long we’ll hold it for. And always stick to these principles:
We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing”. Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when:
We use your information for these types of things:
We might use your information to contact you about different things, like:
We’ll only contact you when we need to or when you’ve given us permission. We’ll never contact you to ask for your Fectar account password.
We’ll only send you marketing emails or contact you about Fectar services and your views on issues about Fectar if you’ve agreed to this. Keep in mind, even if you unsubscribe, we may still contact you. Will my personal information be used when the Fectar advertises with other companies? If you have a Fectar account we might use information that we hold about you to show you relevant and “targeted advertising” through other companies’ sites, like Facebook, Google, Snapchat or Twitter for example. This could be showing you a Fectar advertising message where we know you have a Fectar account and have used Fectar services. If you don’t want to see our targeted advertising, you can set ad preferences in your social media companies’ settings. Also, you can visit your Fectar account and turn off personalisation, but it will also turn off all personalised services.
We’ll never sell your personal information.
We do share it with others in these ways:
a. When you make something public
Like post a comment which the public can see.
b. When we use other companies to power our services
In order for us to give you quality experiences and to understand how you’re using our services we often use other companies to process your personal information on our behalf. For example, sending you emails about things we think might interest you, or to ask you what you think about our services. We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.
c. When we share personal information with companies in the Fectar family
d. When you use another company’s service that connects to us, like voice-enabled devices To access our services through a voice-enabled device, like Amazon Alexa, you need to connect your device to your Fectar account. We’ll share an identifier for your Fectar account with the voice service. It’s completely up to you if you want to use the Fectar in this way.
e. When we do collaborative research
We do research activities and sometimes collaborate with research partners. Every now and then we share our content and data with them. This might include information we’ve collected about you. But we’re careful about what we share and what our research partners can do with it.
f. Sometimes by law we have to pass on your information to other organisations We might also share your information if we have to by law, or when we need to protect you or other people from harm.
Fectar has services that are kid-friendly and for teens. Here’s what happens when you use them.
a. Why do we collect information about you in the first place?
We keep information about you so that we can:
b. We’ll always tell you why we’re collecting your personal information
We’ll explain why and how we use it and for how long. It’s called a “privacy notice”. And if we need your parent or guardian’s permission we’ll give you clear details about what’s needed at the time.
c. We can only use your personal information if we have a valid reason
d. We share personal information about you to others but we follow some rules
The main rule is we will never sell your personal information to anyone.
e. We might ask you to tell us your age
To make sure you use the parts of the Fectar that are suitable for you.
f. Sometimes we’ll ask to get your parent or guardian’s consent
You’ll see a notification. We might also ask for some details from them, so that we can contact them.
Other times we may contact your parent or guardian:
g. Sometimes we’ll tell the parents about activities of their children
For example, if you’re under 13 and your parent has asked to see every creation you upload, we’ll share it with them before it goes public.
h. When we can contact you
Sometimes we need to get in touch with you but we’ll always follow these rules.
i. It’s safe to use us
It’s our job to keep your personal information safe and secure. That’s why we design our services with your safety in mind. And we’re always looking for the best ways to improve this. There are also things that you can do to keep safe, like thinking about what information you share and how to keep your devices secure.
j. Human beings and not robots will make the big decisions that affect you
l. What we do when you post, upload or share a creation
When you share your creation with us we’ll try to tell you exactly what we’re going to do with it.
m. You’ve got privacy rights, the same as adults, so get to know what they are
This depends on what information you’re talking about.
a. If you’re talking about Fectar account
You can delete your account. Your account information is immediately deleted. Keep in mind:
b. What about other information I’ve shared with you?
We might have collected other personal information that you might ask to be deleted that has nothing to do with Fectar account.
Remember, you’re in control of your personal information.
You have the right to:
a. What are cookies and tracking technologies? Cookies are bits of data which are stored in your computer or mobile when you visit a website or app. There are also similar pieces of tracking information we collect.
A few things on our websites wouldn’t work without some cookies. Tech people call these “strictly necessary cookies”. They’re always on when you visit us. But we want to use others like functional, performance and advertising cookies to make your experience more enjoyable. We’ll only use them if you’ve agreed. You can always change your mind. Bear in mind there are some other cookies out there from other companies. These “third-party cookies” might track how you use different websites, including ours. For example, you might get a social media company’s cookie when you see the option to share something. You can turn them off, but not through us.
c. How long do cookies last?
Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so that they’re there when you come back.
d. How do I control my cookies and tracking?
When you first visit us, we’ll tell you about our cookies and ask you to agree if we can use them. You can always change your mind by going to your settings. Stopping all cookies might mean you can’t access some Fectar services, or that some of them might not work properly for you. Another way to control some tracking is in the settings on your device.
We update this policy sometimes. If we make important changes, like how we use your personal information, we’ll let you know. It might be a notice, an email or a message in your app. If you don’t agree to the changes, then you can always stop using our services, delete your account and stop giving us any more personal information. We’d be sorry to see you go.
Find out more and contact us about your rights.