How can we help you?
Frequently asked questions
What is Augmented Reality?
"Augmented reality (AR) is an interactive experience of a real-world environment where the objects that reside in the real-world are "augmented" by computer-generated perceptual information."
Does Fectar work on my mobile phone?
Fectar keeps statistics of usage of the app. Does that mean that you use my personal information?
Where does Fectar store all information?
Some companies that provide services to Fectar run their services from outside the European Economic Area (EEA). We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the EEA.
How do you protect my personal information?
We’re strongly committed to keeping you and your family’s information safe. And to do this we design our services with your safety in mind. We also have people to look after your information security and privacy. At the same time, no service can be completely secure – if you have any concerns that your Fectar account or personal information has been put at risk, for example if someone could have found out your password, please get in touch straight away.
Where is the office of Fectar located?
Postal code: 5211 AK
Country: The Netherlands
Can I join Fectar?
Yes, come on board! We keep on growing and growing. Have a look at our availble positions. Here is our job section and an online form for your application: careers
Where can I download the Fectar app?
Here you will find the links to download the app for Android or for iPhone: download
Which devices support Fectar?
What if my phone does not support ARCore or ARkit?
Most of the time that is not a problem, instead of viewing a Space in Augmented Reality, you get the option the view the Space in a Virtual Room. And this option works on smart phone running Android version 4.3 or iPhones that support iOs 10.
My app shows a message: 'Floor not found'
My app show a message: 'No internet connection'
What is a Virtual Room?
How can I download the Fectar App?
What is Fectar Studio?
Can I create a Space myself?
Was does publish and unpublish mean?
When you create a Space in Fectar Studio, you have the option to publish or unpublish the space. When unpublished no one else but you can see the Space (when you are logged on with your account in the Fectar app). Once you publish a Space, it is open for everyone to see your Space. You can then share for instance, the special Space Code with others.
What does public or private mean?
What is a Space Code?
Every Space gets a unique Space Code. This code is made up from a combination of 5 letters. The letters are not case sensitive. In the Fectar app you can fill in the Space Code to see the corresponding Space (only if the Space is actually published).
What is a Space?
A Space is an Augmented Reality Space with one or more spots that contain content.
Where can I find and view Spaces or AR and VR Presentations?
What can I see in a Space?
What is a license for Fectar Studio?
Can I upgrade my license?
Website & Cookies
What can I read in your Privacy Statement?
What do I need to know about cookies?
- Keep you signed in, even on different devices
- Help us understand how people are using our services, so we can make them better
- To deliver advertising to websites
- Help us personalise Fectar to you by remembering your preferences and settings. And your progress, so you can pause and pick up where you left off watching a spcae, even on a different device
- To find out if our emails have been read and if you find them useful
These cookies are set by the website you’re visiting. And only that website can read them.
These cookies are set by someone other than the owner of the website you’re visiting. Some Fectar web pages may also contain content from other sites like YouTube or Flickr, which may set their own cookies. Also, if you share a link to a Fectar Space, the service you share it on (for example, Facebook) may set a cookie on your browser. We have no control over third-party cookies - you can turn them off, but not through us.
These cookies only last as long as your online session, and disappear from your computer or device when you close your browser (like Internet Explorer or Safari).
These cookies stay on your computer or device after your browser has been closed and last for a time specified in the cookie. We use persistent cookies when we need to know who you are for more than one browsing session. For example, we use them to remember your preferences for the next time you visit.
These cookies let you use all the different parts of the Fectar website. Without them, services that you’ve asked for can’t be provided. Also, as a public service, we collect data from you to help us understand how people are using Fectar, so we can make it better. We sometimes get other companies to analyse how people are using Fectar.
Remembering security settings that affect access to certain content, for example, any parental controls
Collecting information on which web pages visitors go to most often so we can improve our online services
These help us personalise Fectar to you by remembering your preferences and settings. Some examples of how we use these cookies are:
- Remembering where you paused a space on Fectar and then later picking up where you left off
- Remembering if you visited the website before so that messages for new visitors are not displayed to you
- Remembering settings on the website like colour, font size and layout
These help us make sure that the website is working properly and fix any errors. And they let us try out different ideas.
Some websites use advertising networks to show you specially targeted adverts when you visit. These networks may also be able to track your browsing across different sites.
Some sites use things like web beacons, clear GIFs, page tags and web bugs to understand how people are using them and to target advertising to them.